Return & Refund Policy

At Hyperagora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, items must be unused, in their original condition, and returned in the original packaging. Certain products, including personalized items, gift cards, and hygiene-related products, may not be eligible for return unless they arrive damaged or defective.

If your return is approved, a refund will be issued to your original payment method within 5–10 business days after we receive and inspect the returned item. Original shipping costs are non-refundable unless the return is due to our error or a defective product.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include photos of the product and packaging. We will arrange a replacement or full refund at no additional cost.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly shipped.

To initiate a return or if you have any questions regarding your order, please contact our customer support team through our Contact page. We are committed to resolving any issues as quickly as possible.